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It’s worth noting that the Vault isn’t intended to hold every document you put in OneDrive, just the most sensitive ones, for example, a household budget.

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You may get an error message saying the verification didn’t work, but we found reloading the page got rid of it and the vault was open.

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Enter the code and return to the original screen and the vault should be open, as seen below. You will then be asked to submit either a phone number or alternative email address where a special code can be sent.

If you still need help, select Contact Support to be routed to the best support option.Īdmins should view Help for OneDrive Admins, the OneDrive Tech Community or contact Microsoft 365 for business support.When you click “Next”, a new window, tab or pop-up will open where you will be prompted to enter your password.

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How to cancel your Microsoft subscription Need more help?įor help with your Microsoft account and subscriptions, visit Account & Billing Help.įor technical support, go to Contact Microsoft Support, enter your problem and select Get Help. Get help with payments, billing, gift cards, or your Microsoft account balance Related topics

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If you can't access the store, try these tips.Įnsure you have the latest Store app, and are signed in with an account that has permissions to buy or download apps. If your work or school account is shown, tap to see other account options, or select + Add account to add your personal Microsoft account. Your account name is at the top of the screen underneath Me. Check which account is on your mobile device. This can be because you are signed in with a different Microsoft account. Subscription is redeemed on another account If this issue persists after 24 hours, please contact Support below. Go to Manage your storage and check if your subscription is visible It can take up to 24 hours for your subscription to become visible. For info about bringing a frozen account back into good standing, see What does it mean when your OneDrive account is frozen? If you continue to exceed your storage limit for an extended period of time, your account will be frozen.

You'll still be able to view, share, and download files on your OneDrive, but you won't be able to upload files until you buy more storage or free up space. If you cancel your subscription or if your free storage bonus expires, your data will continue to be accessible. What happens to my data if I cancel my subscription or my bonus storage expires and I’ve exceeded my 5 GB free storage limit? Take a look at more OneDrive help articles or get help by emailing the OneDrive support team. If you're cancelling due to technical issues with OneDrive, we would love the opportunity to help you. When you cancel, you can simply stop the auto renewal process and continue to use your storage as normal until the end of that billing cycle, or you can cancel immediately and get a refund. To manage your Microsoft 365 subscription, visit your Microsoft account portal. You can share your total storage around and have use of more than 1 TB by sharing folders between users and adding the shared folders to your own OneDrive. With a Microsoft 365 Family subscription, you get a total of 6 TB storage: that's 1 TB (or 1000 GB) per user. Why can I only see 1 TB with Microsoft 365 Family?

Check OneDrive Plans for additional storage pricing, and for information about Microsoft 365, see Compare all Microsoft 365 plans. Subscribers have the option to buy additional storage above their included 1 TB base in 200 GB increments. Microsoft 365 subscribers can buy up to 2 TB of OneDrive storage. You also can downgrade your subscription, if you decide you need less storage. If you exceed your remaining storage space when the subscription expires, you'll still be able to view, share, and download files on your OneDrive, but you won't be able to upload files until you buy more storage or free up space. When you cancel, you can simply stop the auto renewal process and continue to use your storage as normal until the end of that billing cycle, or you can cancel now and get a refund. Our storage plans are billed on a monthly or yearly basis, and set to automatically renew the subscription at the end of each billing period and charge your payment method. Read Cancelling a Microsoft subscription for more information.Īll plans are billed from the day you buy the subscription.

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Important: If you upgrade from OneDrive +100 to Microsoft 365 Family or Personal, you must cancel the OneDrive 100 GB subscription at Services and subscriptions.